As you may have been aware, this past academic year (2020-21), print, copy, lamination, binding, and scanning services previously provided by Central Services on the Winona Campus came under the management of the IT Department. After evaluating the past year’s workflow and request process, we are making a change in how service requests are submitted.
Self-service printing, copying, and scanning is always available in the common area adjoining the HelpDesk window. You will be required to enter your department budget code. (HelpDesk staff are not able to look it up for you.) And, as a reminder, the costs of copying and printing are minimal these days so if you can print the job yourself at your local printer, please do so, as it is more efficient for everyone involved!
Note: Office supply orders (except for copy paper) should continue to be directed to tlubinsk@smumn.edu. (The Central Services email is no longer in service.)
For IT Copy Center services, we are now asking that you email your requests to helpdesk@smumn.edu rather than contacting the Copy Center directly. Please be sure your email includes all the details listed at the end of this article.
A support ticket will be automatically generated for you. This will allow us to better track requests, and, in the event that usual copy center staff is not available, urgent requests can be efficiently directed to a backup individual to ensure timely processing.
All service requests are to be submitted via email to helpdesk@smumn.edu with the exception of hardcopy materials to be copied, scanned, laminated, or bound. These must be dropped off at the HelpDesk window with accompanying written instructions, or you should be prepared to fill out a request form with the details of your request, including your department budget code. Please only use the window drop-off service for delivering hardcopy materials.
Requests are processed Monday through Friday, 8 a.m. to 4 p.m. Please allow for a minimum 24-hour turnaround if at all possible. Extended lead time, especially for large or complex projects, is very much appreciated to ensure sufficient time for completion.
Please wait to be notified that your completed request is available for pick up at the HelpDesk window.
The following information is required when submitting a request in order for it to be completed:
- Department budget code
- Date and time needed
- Quantity needed
- Paper size (8.5×11, 8.5×14, or 11×17)
- If other than white, indicate paper color (colors available in 8.5×11 only)
- Color or black and white printing
- Stapled or not stapled
- Back-to-back or single sided
- Special instructions:
- 3-hole punched
- Laminated
- Bound (with or without plastic cover sheet, or with cardstock front/back)
- Cut (to what size)
- Folded (half, z fold, letter fold, etc.)
